Order information
After placing an order via our website, you will immediately receive a confirmation email. This may end up in your spam box, so check it if you do not see a confirmation in your inbox. In the confirmation email you will find your order number, with which you can track the status of your order. As soon as your order has been shipped, you will receive a track & trace number by email. Please note that this process may take a little longer during the weekend. If you have not received a track & trace number after one working day, please contact our customer service via WhatsApp on 06.

Shipping Methods
We offer various shipping options, including parcel post and letterbox post.

Parcel post

  1. No deductible: Researchchemicalskopen is responsible if your package has not been delivered according to the track & trace.
  2. Delivery to a collection point: You can choose to have your order delivered to a collection point.
  3. Track & trace: Always available.
  4. Monday delivery: Parcel post is also delivered on Mondays.
  5. Orders placed before 7:30 PM will be shipped the same working day.

Please note: You must be home to receive your shipment. If you are not home, you can pick up your package at the nearest collection point. We guarantee delivery to the collection point; after that, you are responsible for picking up your order yourself.

Letterbox post

  1. At your own risk: Researchchemicalskopen cannot be held liable for problems with letterbox post.
  2. No option for pick up points.
  3. Limited track & trace: The first scan is always performed correctly, so you can be sure that we have sent the letter.
  4. No deliveries on Sundays and Mondays.
  5. Orders placed before 5pm will be shipped the same business day.

Advantage: You do not have to be at home to receive your shipment.

Shipping information

  • Parcel post: Orders via parcel post are shipped every working day at 7:30 PM.
  • Letterbox post: Orders sent via letterbox post are shipped every working day at 5:00 PM.

Prices

  • Delivery via parcel post: €6.95
  • Delivery via letterbox post: €3.95

Discreet Packaging
All orders are packaged discreetly. The only information on the outside is your address and our return address. The return address is a PO Box number (available from our customer service) and not the Chemeical Shoppers logo.

We only ship orders to the following countries:
(mainland only, no islands)

  • The Netherlands
  • Belgium
  • Bulgaria
  • Estonia
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Austria
  • Poland
  • Portugal
  • Romania
  • Slovenia
  • Slovakia
  • Czech Republic
  • China
  • Denmark
  • Germany (Soon to be approved: 1D-LSD / NB-5-MeO-DALT Oxalate / NB-5-MeO-MiPT Oxalate)
  • Finland
  • Great Britain
  • Norway
  • Spain
  • United States
  • South Korea
  • Sweden
  • Switzerland

Disclaimer

As a customer of Chemicalshoppers.com you are responsible for a correct shipping address within the allowed countries. You must check within your own country whether the product you ordered is allowed.

Returns
You can use the PO Box that we put on every shipment to possibly return your product(s). Within 2 weeks of receipt, you can return unopened products for a full refund or exchange.

Packaging
We pack the products in bags with different colors and contents:

  • Silver bag: 1 item
  • Gold bag: 2 items
  • Purple bag: 5 items
  • Blue bag: 10 items
  • Black bag: 25 items

Payment Methods
There is currently a problem with iDEAL, but you can still pay via bank transfer. Transfer the purchase amount to our account and mention the first digits of your order number as description.